Questions

Things people ask before ordering

If your question isn't here, message us - we answer during shop hours.

How far in advance do I need to order?
Two days is the standard, since nothing is pre-made - your cake is started after you order it. We do take same-day orders too, as long as it's at least 5 hours before the time slot you want. Custom, theme and tiered cakes need three days. Orders placed after 6:00 PM count from the next morning, since ingredients are bought at the start of the day.
Do you charge for delivery?
We deliver across Pattoki. Message us your address on WhatsApp and we'll confirm whether we can reach you and what the delivery charge is before you order. Pickup from the shop is always free.
How do I pay?
Cash on Delivery, JazzCash, Easypaisa, or bank transfer. If this is your first order with us, we ask for full payment in advance. Once you have ordered before, you can pay in advance or on delivery, whichever you prefer.
Can you match a cake from a picture?
Usually, yes. Send us the picture on WhatsApp along with your budget, and we will tell you honestly how close we can get and what it will cost. Extra customization - toppers, sugar flowers, hand-painted work, and the like - costs extra, and we always tell you the exact charge before you confirm. We would rather say a design is not possible than deliver something that disappoints you.
How should I store the cake?
Keep it refrigerated, and take it out 20 to 30 minutes before serving so the cream softens and the sponge is not cold and firm. Because there are no preservatives, it is best eaten within two days. Fresh cream and fruit cakes should not sit out in the heat.
Can I change or cancel my order?
Message us as soon as you can. Changes are usually fine until we have started shopping and baking for your order. After that, ingredients are already bought - see the order policy for the details.
Do you deliver to other cities?
No. We deliver inside Pattoki and to nearby villages only. A fresh cream cake does not travel well over long distances, and we would rather not send one than send one that arrives damaged.
Can you make eggless or sugar-free cakes?
Ask us. Some flavours work eggless, and we can reduce sugar in most recipes. Tell us what you need when you order so we can be honest about whether it will taste the way you expect.

Still not sure about something?

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